Terms of sale

General notes:

These General Conditions of Sale are governed by the Consumer Code (Legislative Decree no. 206/2005), section II-III, Distance contracts (articles 50 - 65) as amended by Directive 2011/83 EU implemented by Legislative Decree of 3 December 2013 and the rules on electronic commerce (Legislative Decree no. 70/2003) and apply to the sale of the Products via the Internet, as identified and listed on the Site. The Customer is invited to print or keep these General Conditions as preferred. In the event of changes in the General Conditions, the General Conditions published on the Site at the time the Order is sent by the Customer will apply to the purchase order (hereinafter the "Purchase Order"). By sending the order, the Customer declares to have read, understood and accepted these Conditions of Sale. 

On this page you will find, with maximum transparency, all the information necessary for your online purchase:

  • Shipping methods
  • Terms of payment
  • Right of withdrawal
  • Customer care
  • Guarantee
  • Complaints
  • Alternative dispute resolution

  

Shipping methods:

The shipment of the goods, by express courier, takes place within 1 maximum 2 working days from receipt of payment. Any delays in departure for facts not dependent on our company will not lead to non-compliance with delivery times. Delivery usually takes place in 24/48 hours and is intended to be carried out by entrusting the carrier and the forwarder for shipping. The courier makes 3 delivery attempts. If the customer is not available at the third attempt, the goods are returned to the sender.

The shipment will be made to the address provided at the time of completing the purchase form, it is very important to also indicate a telephone number that we will leave to the courier to facilitate the delivery operations. At the time of shipment you will be sent the shipment code and the link to the courier's website for online tracking.

Shipping insurance:

The shipment of our items is always INSURED in order to be able to obtain compensation from the courier in case of loss or damage to the package. We therefore invite our customers to accept the package ALWAYS WITH THE RESERVE OF VERIFICATION OF THE INSPECTION even if the package seems to be perfectly intact. This signature is absolutely necessary to obtain a refund following the damage to the package.

In the event of damage to an insured and accepted shipment subject to verification of the control, the customer must promptly inform our company by sending an email to info@scerminogioielli.it or by calling 340-753808 no later than the day after the delivery of the goods.

Refused packages or Absent Recipient:

In case of refusal of a package sent to a registered customer, we will ask the customer for a reimbursement of expenses of Euro 30.00 which will serve to cover all shipping, storage and communication costs.

The reimbursement costs must be paid within 7 days from the date of request through one of the payment methods described above.

The non-payment of the reimbursement of expenses or the unavailability of the debtor user, will see us forced to contact a credit recovery company, which will recover the credit by legal means, in this case, the expenses due to the company in question.

The same thing also applies to a non-delivery due to the absent recipient or wrong address.

 

 


Terms of payment:

The prices of the items are displayed already inclusive of taxes.

Payment is intended in advance with one of the following methods:

  • Bank transfer
    The times for receiving a payment by bank transfer range from 2 to 5 days.
     
  • Top up PostePay card
    postepay.jpgThe receipt of a payment with PostePay is immediate.
    To pay in this way, simply go to any post office and fill out a "POSTEPAY CARD REFILL" form with the data that will be communicated to you after the confirmation of your purchase. The cost of a PostePay top-up is only 1.00 Euro
     
  • Credit card with Paypal
    paypalsecure.gifSending a payment with Paypal is safe and immediate and is carried out on the secure servers of Paypal, a company that offers a system of online micropayments via credit card, acting as an intermediary between the user and the recipient of the payment. With more than 100 million accounts worldwide, PayPal offers customers the security that their card details do not come into the possession of the counterpart: their details are entered only once, and from that moment it is sufficient to log into their account. to make payments. With PayPal you can pay for your purchases by associating a credit card (or prepaid rechargeable) Visa, Visa Electron and MasterCard to your account, or using your balance. Registration is free and fast; only an email address is required, which will also be used to notify each transaction. For more information on Paypal visit their "Security Area".

    From today it is also possible to pay with Paypal even without registering an account. Payments with VISA, VISA ELECTRON, MASTERCARD, CARTA AURA credit cards are accepted. To proceed with the payment by credit card even if you do not have a Paypal account, when confirming the order, select the payment method Credit card with Paypal and then, when you are directed to the payment page on the Paypal site, follow the link "Pay with a card" as seen from the image below:


    pcards.jpg
    ATTENTION: In the case of using a new credit card, Paypal could start a verification procedure of the card by charging the same amount of 1 dollar which will be automatically re-credited within 24 hours.

Sales documents:

To certify your purchases, we provide a regular fiscal certificate. If the customer is interested in receiving an invoice, he must communicate the data necessary for the issuance of the same such as company name, address, postcode, town, VAT number. and tax code.

 

 


Information pursuant to Legislative Decree no. 206/2005, called the Consumer Code:

The customer of SCERMINOGIOIELLI.IT online store acting as a "Consumer", as defined in Article 3 of the Consumer Code, has the rights under art. 54 of the Consumer Code and as amended by the 2013/83 EU decree within the limits set by this legislation and therefore has the right to withdraw from the Purchase Agreement for any reason, without explanation and without any penalty, in the manner specified below.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession.

There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.

How to exercise the right of withdrawal:

Pursuant to and within the limits of art. 52 of the Consumer Code, the consumer has the right, within 14 days of receipt of the products purchased, to exercise the right of withdrawal, consisting of the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need for specify the reason.

This right applies to all products purchased online

The costs of returning the product are charged to the consumer.

The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage due to causes other than transport from SCERMINOGIOIELLI.IT to the consumer, not previously reported.
Without limitations on the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

The right of withdrawal is exercised by sending, within the aforementioned period of 14 days from receipt of the goods, a written communication to be sent to:

Scermino Jewels by Marco Scermino
Via Molise 3
84090 Montecorvino Pugliano (SA)

this communication may also be sent in advance via E-Mail to the address info@scerminogioielli.it. This communication must contain the codes of the products to be returned and the date on which they were purchased, as well as information on how to reimburse the expense incurred and any bank details.
The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity and in their original packaging and above all with the original receipt.

After receiving the e-mail, you will be sent instructions for returning the goods.

Once the goods have been received and their integrity has been verified, we will, as soon as possible, and in any case no later than 14 days from receipt of the recommended notice of withdrawal, to credit the customer with the cost of the returned products.

 

Guarantee:

 All the proposed products are covered by an official manufacturer's warranty of two years for lack of conformity, pursuant to Legislative Decree 24/02 or 1 year if invoiced to a company or profession (subject to VAT).

Damages caused by misuse are not guaranteed and we will not be held responsible for direct or indirect damage resulting from improper use.

To take advantage of the guarantee on a purchased product, just contact us to arrange for the item to be sent to our office.

 

 

Customer care:


The Customer Assistance Service is available from Monday to Saturday from 9.00 to 13.00 and from 14.00 to 20.00, to guarantee complete pre and post sales assistance.

For any need you can call 340-7513808 or 328-0864600

You can send an email to info@scerminogioielli.it specifying your request.

Your every request will receive an accurate response within 3 working days after receiving it.


 

Complaints:

For any complaint send an email to info@scerminogioielli.it specifying the nature of the same. Your every request will receive an accurate response within 3 working days after receiving it.

 

 

Alternative dispute resolution:

We always resolve any disputes immediately but it must be pointed out that, pursuant to art. 141-sexies, paragraph 3 of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), the Seller informs the user who holds the status of consumer referred to in art. 3, paragraph 1, lett. a) of the Consumer Code, which, in the event that he has submitted a complaint directly to the Seller, as a result of which it has not been possible to resolve the dispute thus arising, the Seller will provide the information regarding the body or bodies of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not it intends to use these bodies to resolve the dispute.

The Seller also informs the user who holds the status of consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/

through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the site of each of them and start an online resolution procedure for the dispute in which he is involved.

In any case, the right of the consumer user to appeal to the competent ordinary judge of the dispute deriving from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, of promote an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code

The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, € 2,000.00.

The text of the regulation is available on the website http://www.eur-lex.europa.eu

 

 


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