The customer of SCERMINOGIOIELLI.IT online store acting as a "Consumer", as defined in Article 3 of the Consumer Code, has the rights under art. 54 of the Consumer Code and as amended by the 2013/83 EU decree within the limits set by this legislation and therefore has the right to withdraw from the Purchase Agreement for any reason, without explanation and without any penalty, in the manner specified below.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession.
There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.
How to exercise the right of withdrawal:
Pursuant to and within the limits of art. 52 of the Consumer Code, the consumer has the right, within 14 days of receiving the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need for specify the reason.
This right applies to all products purchased online on the site www.scerminogioielli.it.
The costs of returning the product are charged to the consumer.
The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage due to causes other than transport from SCERMINOGIOIELLI.IT to the consumer, not previously reported.
Without limitations on the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.
The right of withdrawal is exercised by sending, within the aforementioned period of 14 days from receipt of the goods, a written communication to be sent to:
Scermino Jewels by Marco Scermino
Via Gelso 27
this communication can also be sent in advance by fax to 089-241816 or by e-mail to email@example.com. This communication must contain the codes of the products to be returned and the date on which they were purchased, as well as information on how to reimburse the expense incurred and any bank details.
The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity and in their original packaging and above all with the original receipt.
After receiving the e-mail, you will be sent instructions for returning the goods.
Once we have received the goods and verified their integrity, we will, as soon as possible, and in any case no later than 14 days from receipt of the recommended notice of withdrawal, to credit the customer with the cost of the returned products.
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